Careers Game – Shift Lead In Edinburgh

Overview

Position Title: Shift Lead

Company: GameStop

Location: Edinburgh, UK

Job Description:

The Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop’s buy, sell, trade, and reservation business model, the Circle of Life. Working under general supervision, this position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.

Responsibilities:

• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Supervise and delegate tasks to Game Advisors in absence of management
• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift
• Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.
• Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
• Provide timely and appropriate feedback to Store Leader concerning associate performance issues
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist Leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines

Requirements:

• Must be at least 18 years of age and present state-required proof of age documents.*
• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet
• Video game knowledge preferred
• At least 1 year of retail sales, guest service, and/or management experience required
• Must have transportation to make bank deposits as required
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• High school diploma or GED required