Overview

Position Title:  Tech Support Engineer

Company: Dell Technologies

Location:  Ireland, England, United Kingdom

Job Description:

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our Compellent Storage Services team in Dublin (Remote)to do the best work of your career and make a profound social impact.

Responsibilities:

  • Drive excellence through quality closures and proper escalation of issues
  • Provide feedback to Engineering for improving product quality and reliability
  • Determine priority levels while negotiating and setting expectations with customers
  • Resolve issues while working closely with multi-functional teams
  • Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect

Requirements:

  • A second European Language – Italian preferred
  • 3 to 5 years of experience in a previous, storage specific, technical support role with a strong knowledge of SAN, NAS, Networking, & Operating Systems
  • Ability to work under pressure with calmness and composure
  • Data center experience
  • First-rate interpersonal skills, phone etiquette and work ethic
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  • Bachelor’s degree

About Dell Technologies

Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.

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