HM Passport Office – UK Home Office Hiring Near Me In Solihull

Overview

Position Title: HM Passport Office

Company: UK Home Office

Location: Solihull, UK

Job Description

As a Senior User Researcher, you will plan and lead user research activities in large teams and on complex services. You will develop research strategy and test design, as well as leading on expansive discovery research and analysis within the broad problem space. You will lead research using a range of methods, including usability testing, contextual interviews, pop-up testing, and will lead on rapid analysis that involves the wider team whenever possible.

Responsibilities:

• The role can be based in any Her Majesty’s Passport Office (HMPO office) Glasgow (HMPO Northgate), London (Globe House), Manchester – (HO Immigration Enforcement), Southport (General Register Office)
• however please note HMPO Strategy, Projects and Digital Services (SPDS) are based in London Warehouse K (London Docklands).

Requirements:

• You will also carry out line management, mentoring, training and other activities designed to up-skill junior staff in primary research techniques, as well as recruitment activities to ensure that we continue to have the required skills within the organisation.