Overview

Position Title: IT Business Analyst

Company: City Of Mckinney

Location: Mckinney, TX, US

Job Description:

The IT Business Analyst reports to the Application Supervisor of Information Technology and partners with various internal stakeholders to gather requirements necessary to help drive positive change. This position is responsible for the translation of business requirements into technical requirements to be delivered, developed, and maintaining business requirement documents (BRD) throughout the process. This position will serve as a bridge between the technical teams, business stakeholders, and vendors, with a primary goal of providing value to the business, improving the quality of IT services, and process improvement.

Responsibilities:

  • Complies with all written City policies and procedures.
  • Coordinates and creates ad-hoc reports.
  • Proactively pursues feedback from customers, identifies improvements, and implements enhancements to improve the customer experience and their interaction with Department applications.
  • Travels to meetings, trainings and City events as necessary.
  • Maintains an extensive knowledge of the Information Technology application system’s functionality while simultaneously maintaining a broad understanding of the services offered by various city-wide applications and how the two may correlate. This knowledge will be utilized as the foundation for renewed and consistently clear communication and interaction between internal departments and external customers.
  • Performs verification tests on systems related to new applications, upgrades, and updates into the test system to ensure continued functionality.
  • Initiates research and locates data sources within applications which may be analyzed and interpreted to help realize improved operational efficiencies and communicating findings back to leadership.
  • Produces consistent, error-free work based on defined parameters.
  • Creates application upgrades and testing plans with defect tracking for the Department, and coordinates system maintenance and upgrade activities with customers.
  • Assists in the evaluation and selection of new software application integrations.
  • Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.
  • Continuously builds on a strong working knowledge of Division processes to provide innovative and proactive guidance to staff regarding the integration and utilization of various software applications in coordination with the IT Department.
  • Acts as the single point of contact and liaison between the Information Technology Department and the customer Department regarding the organization, prioritization, and implementation of IT services modification requests, upgrades, and testing.c.

Requirements:

  • Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
  • Contribute to a positive work culture.
  • Maintain regular and reliable attendance.
  • Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
  • Contribute to the development of others and/or the working unit or overall organization.
  • Ability to assess his/her work performance or the work performance of the team.
  • Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
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