Overview

Position Title: Customer Service Consultant

Company: HSBC

Location: Liverpool, UK

Job Description

In Small Business Banking we have over 800 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to ‘build back better’ and create a stronger, more resilient and sustainable economy.

Responsibilities:

  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
  • Play an integral part in customer education around HSBC digital services and fraud awareness
  • Identify customers who are in vulnerable situations and determine the best way we can support them
  • Helping our customers with more complex banking needs to ensure they feel supported in their choices and any challenges can be resolved

Requirements:

  • Demonstrate excellent communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
  • Be resilient to a continuous changing environment

About HSBC

Throughout our history we have been where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realise their ambitions.

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