Overview

Position Title:  Services Management Consultant

Company: Lidl GB

Location:  Wimbledon, England, United Kingdom

Job Description

An exciting opportunity has arisen for an enthusiastic, proactive and highly motivated health and safety advisor to join our Trading Compliance team in this fast-paced, quality focussed retail environment. If you are passionate about occupational safety and want to make a real impact, then this role is for you.

Responsibilities:

  • Service Management team support and guidance with relevant processes. Regular request approvals and Service Catalogues updates.
  • Stakeholder management, responsible to produce reports and updating the project board
  • Prepare and provide relevant reports to senior management
  • Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance
  • management plan
  • Assist with the creation of operational documentation as required (e.g. service desk knowledge documents) and provide training and guidance to the wider IT department
  • Provide training and guidance to the wider IT department
  • Manage the Configuratoin and Asset Management processes for Lidl GB
  • Support the wider IT team in maintaining accurate Configuration and Asset Management database
  • Support the wider IT department in Problem identification and elimination in order to minimise impact on IT services
  • Conduct proactive and reactive Problem Management analysis
  • Work closely with the global IT on improving auto-discovery tools to aim for accuracy
  • Apply a structured change management approach and methodology. Review and log all changes and assess the change impact; complete change management assessments
  • Managing projects in relations to Service Management tools and processes
  • Responsible for identifying risks to the successful achievement of the plan and, where found, proposing actions for mitigation

Requirements:

  • Comfortable working to strict deadlines
  • Excellent verbal communication skills both written and verbal
  • A commited can-do attitude
  • Experience with Problem Management
  • Experience working with a service management tool
  • Experience using MS Excel
  • Previous experience within an ITIL environment
  • Strong analytical skills and the ability to work effectively on your own and in a team environment
  • Ability to plan well and have strong organisational skills
  • An understanding of IT systems and equipment
  • A positive, proactive manner with excellent customer service skills
  • Experience maintaining Configuration and Asset Management database
  • Experience managing the change process and hosting CABs
  • Experience managing complex projects and introducing change

About Lidl GB

We’re big on providing a career a Lidl less ordinary for our colleagues, giving them the opportunity to grow and develop whilst doing what they love. After all, it’s together that we’ve been able to take Lidl GB to extraordinary places.

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