Principal/ Sr Principal Customer Success Manager – Salesforce Internships Reading

Overview

Position Title: Principal/ Sr Principal Customer Success Manager

Company: Salesforce

Location: Reading, UK

Job Description

The Customer Success Manager (CSM) is strategic, growth-focused, and results-driven to engage, retain and enable Salesforce Industries’ customers within the Insurance vertical. As a CSM, you are responsible for delivering a variety of Success engagements for Salesforce Industries customers, in order that they derive maximum value from their investments in Salesforce Industries leading to project success, retention, and renewal.

Responsibilities:

• Mentor customers to ensure they are using all available Salesforce Services such as Program Architects, Professional Services, Expert Services, Enablement, Communities, User Groups, Advisory Services, etc.
• Working within an account team matrix, lead senior customer partners towards realising their business vision by promoting the capabilities of Salesforce Industries
• Partner with the customer to establish a groundbreaking Business Roadmap/Blueprint to ensure achievement of business goals
• Effectively network within the customer to achieve successful execution of the customer’s transformation objectives
• Develop a comprehensive understanding of typical business challenges and pro faced by customers and common objectives to appropriately map Salesforce Industries features and associated business benefits to address their needs
• Identify risks to the customer achieving their stated business goals and work with the virtual team to build a risk mitigation plan
• Serve as a customer champion in driving industry best practices and the evolution of Salesforce Industries product and platform functionality
• Develop collaborations in the account portfolio, where appropriate, by networking between customers, partners, and Salesforce Industries
• Contribute thought leadership and best practice, both internally and externally, around business transformation within the Insurance industry

Requirements:

• Experience working in the Insurance industry
• Robust understanding of & ability to articulate digital transformation benefits & challenges within the Insurance vertical
• Ability to lead discussions on industry transformation metrics
• Proven meaningful work experience as a consultant, project or program manager, product owner, pre-sales, technical account manager, enterprise architect, or equivalent in a cloud environment
• Proven track record of achieving targets and goals
• Track record of playing a leading role in large, sophisticated projects and/or programs
• Good understanding of the dynamics of working on projects and/or programs with large System Integrators and other partners
• Track record of leading high-level solution conversations and persuading others to take action based on requirements and value provided
• Credible and effective C-level advisor and mentor, especially around change management (cultural, technical, and business)