Overview

Position Title: Public Safety Communications Specialist

Company: City Of Mckinney

Location: Mckinney, TX, US

Job Description:

Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required.

Responsibilities:

  • Monitors National Weather Service.
  • Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions.
  • Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department.
  • Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).
  • Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
  • Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.
  • Comprehend and apply city ordinances, policies and procedures.
  • Operate multi-channel public safety radio system.
  • Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service.
  • Drives to other City locations for meetings, etc. as required.
  • Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
  • Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance.
  • Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.
  • Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations.
  • Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.

Requirements:

  • Ability to assess his/her work performance or the work performance of the team.
  • Contribute to a positive work culture.
  • Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
  • Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
  • Contribute to the development of others and/or the working unit or overall organization.
  • Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
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