Overview

Position Title: Service Desk Engineer

Company:  Nando’s UK & IRE

Location: Birmingham, UK

Job Description

In 1987 Nando’s began its journey when 2 friends discovered the magic of PERi-PERi in a suburb of South Africa and knew it had to be shared with the world. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando’s, and we’re committed to creating an inclusive and respectful culture for all. We pride ourselves on being a great place to work, and thanks to our Nandoca reviews we’ve finished in Glassdoor’s Top 50 places to work 6 years in a row!

  • Responsibilities:
  • Reporting to a Service Support Team Leader, the Service Desk Technician will be responsible for delivering first class support to all Nando’s UK, Group, Grocery and Yellowoods users. Delivering 2nd line support to our internal users
  • Our Service Technician’s exemplify excellent interpersonal skills and the ability to communicate at all levels.
  • You will be speaking with and assisting everyone from our restaurant staff, through to our CEO.

Requirements:

  • You will be working in a busy, fast paced environment, acting on escalated tickets from your first line colleagues, providing elevated technical support and ensuring issues are resolved in a timely manner.
  • You will also be logging incident and request tickets and ensuring the quality of communication along with the resolution, are of a consistently high standard and in line with company SLAs.

About Nando's UK & IRE

It all started in 1987, in a suburb of Johannesburg called Rosettenville. A man named Fernando Duarte invited Robbie Brozin to a humble eatery to try some mouth watering PERi-PERi chicken. The rest, as they say, is history. Five years later, Nando’s landed in the UK. When it did, we made a decision: to put as much passion into our people, as we do our chicken. That’s because, as extraordinary as it may sound, chicken alone doesn’t make us who we are. It’s the people that make the chicken.

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