Overview
Position Title: Customer Exp Specialist
Company: Twitch
Location: Stoke-on-Trent, UK
Job Description:
Twitch Customer Support is passionate about solving issues for all of Twitch’s community members. We are looking for, and motivated people. With Amazon’s customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
We are looking for a Customer Experience Specialist to join our growing team in our San Francisco, London, and Irvine offices. You will support a variety of Twitch users, while ensuring they have the best possible experience, but you will also spend time working with product and engineering teams to share customer feedback and insights to help us build the best possible platform and services for our community.
As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
Responsibilities:
- You will be an important contributor to the overall Customer Experience operations and will report to CX leadership
- Track issues escalated for resolution to ensure customers receive a appropriate response
- Meet service level agreements set by Twitch Customer Experience leadership
- Effectively resolve customer inquiries
- Identify customer needs and communicate them with the relevant teams
- Maintain a positive, customer-focused attitude
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Uphold company values and aim to always improve the platform and community experience
- Work with product teams to monitor performance of products and corresponding support metrics
Requirements:
- Empathize with and prioritize customer needs
- Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
- Work well in a globally distributed team environment
- Previous work in customer support, tech support, or moderating content for a web-based application
- Working knowledge of Windows, Mac, and mobile operating systems
- Fluent Turkish and English speaker
- BA/BS or Associate’s degree OR related technical training OR equivalent work experience
- Experience as a broadcaster on Twitch
About Twitch
Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.
This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.
This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.
This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.
This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.
This is more than just watching; this is multiplayer entertainment — unique, live, unpredictable, never-to-be-repeated experiences created by the interactions of many. Twitch brings the joy of co-op to everything gamers love, from anime marathons to esports competitions and more.
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