Zoopla Careers – Customer Support Advisor In Leicester

Overview

Position Title:  Customer Support Advisor

Company: Zoopla

Location: Leicester, UK

Job Description:

We believe that our diversity makes us stronger and smarter, both in terms of our products and services, as well as in terms of the people that work here. We pride ourselves on creating an environment of high performance, where everyone has the opportunity to thrive, show craftsmanship, be curious and make a meaningful difference.

Responsibilities:

• Maintenance and evolvement of training programme including maintaining the manual, documentation, and videos.
• Escalation of issues to management as necessary and appropriate
• To adhere to Company Policies as outlined in the Company Handbook
• To carry out any other ad hoc duties as may be required from time to time
• To ensure all department procedures are followed
• Assisting with finance system configuration setup
• Answering incoming support tickets and emails with a phone call where necessary.
• Answer incoming support calls
• Delivery of group and bespoke one to one online training sessions

Requirements:

• A team player both internally and externally
• Communicates clearly and concisely both verbally and in writing
• Excellent organisational and time management skills, with the ability to work resourcefully, and prioritise under pressure
• Shows initiative, drive, and a strong desire to deliver exceptional results
• Experience using property management/CRM software
• Strong residential letting agency experience
• Excellent customer service skills with evidence of success in building and managing customer relationships
• Strives to achieve the highest standards of performance, works effectively to achieve business results, and takes personal accountability for delivering those results